Short story:

Short story:

I went to the store to get my AirPods fixed and I had to wait almost an hour and a half just to see a technician. When no technician ever approached me I got up and left unhappy.

I have to share this long story to show how dysfunctional this store is.

Long story:

I went in the store to get my AirPods checked out. I believe there is a hardware issue with the right AirPod. I went in around 5:08pm and talked to employee A and got on the list to see a genius . I left the store and waited for a text from Apple to see a genius . I received a text at 5:30 that Apple was almost ready for me at the Genius Bar. I received another text at 5:40 telling me they were ready for me. I entered the store and went to an Apple employee, employee B, he input what I was wearing and instructed me to sit in the Genius Bar area. A different Apple employee, employee C, then sat down with me and wrote down the serial number of my AirPods and asked simple questions and informed me a technician would be with me shortly . I waited for 25 minutes until 6:15. A technician did not approach me so I decided to talk to another Apple employee, employee D, asking what spot I was in line. He asked my name and I was not on the list in his iPad. He searched my name and saw I had been there since 5:45 and thought someone had already attended to me. He asked another Apple employee, employee E, if he had talked to me and employee E seemed confused. Employee D then told me it shouldn t be more than 15 minutes for a technician to see me. I waited until 6:30 and again no technician came to see me. I went to employee D and asked again what spot I was in line. He said I still had two people ahead of me. I then told him I was unhappy and left.

It amazes me I had to see 5 employees and wait almost an hour and a half to just get a genius to look at my AirPods.