So disappointed with this hotel! For our return tr...

So disappointed with this hotel! For our return trip from Sicily, my husband and I were booked for an overnight stay on October 16 for a break before our last leg back home to Hawaii. Our flight arrived at PHX at around 11:30 PM, and when I called the hotel for a complimentary airport shuttle pickup I was told by Jason that he had authorized that my room be given away earlier to another customer and there were no other rooms available. I was appalled especially since I had made this room reservation 9 months earlier! Plus, we stayed at this hotel twice in July of this year; once on our way to Peru and also on our way back from Peru. We even stayed at this hotel on our way to Sicily just a week and a half before the date of our room reservation that was cancelled. To make things worse, when I asked for a hotel recommendation, Jason informed us that every hotel in Phoenix was completely booked. Therefore, my husband and I had no choice but to spend the night in a very cold airport and use the restroom facilities there to wash up the best we could. Needless to say, after being in the air for a total of 17 hours plus 5 hours of layovers, we were not happy campers. For future trips because of the convenience, we most likely will choose to stay in Phoenix to break up the long flights between Honolulu and other countries. However, we definitely will NOT choose Hampton Inn Phoenix-Airport North!