Tried to purchase food twice. Both times shambolic...

Tried to purchase food twice. Both times shambolic. First time rotten food arrived eventually after much chasing up and time wastage. Full refund received promptly at least. Second time after sitting around at home waiting for delivery I found out that fresh food expected on the friday would arrive instead the day after (food prepared and dispatched on the thursday). Customer Service told me that a couple of days out of the fridge would not make any difference and did not offer any apology/compensation as "the courier's fault". At least order cancellation was accepted but no offers of compensation for inconvenience, time wastage, etc. I never bother to publish reviews on line but this is exceptionally poor service twice in a row.