Your service writer was an asset to the company. a...

Your service writer was an asset to the company. and shows that the customer comes first and is the reason for the company. If i was rating just him i would rate it an 5!
Your parts dept personal are not even remotely attuned to the customer.
The parts dept wanted to charge me $589 for a alternator and make me wait 3 days for it to come in from some unknown place.
A rebuilt one was $460! and the same wait time.
Napa 3 miles away was $209 for me to buy. I would guess the dealer price would have been allot less, so the dealer///parts dept looses all the funds for my purchase...

Parts dept needs to get a clue! about customer service and making money for the dealership!