A little disappointed after attending x 3 years st...

A little disappointed after attending x 3 years straight. On this occasion the kindness of the front desk staff when checking in was poor. The room was not clean was informed and they never arrived that first day. In general, it has a good location and facilities. A quiet, safe and familiar place. They need to work with staff and customer service. This time I was disappointed, so we decided to leave very early. I hope they improve so that they can offer the good service I received in previous years. I'm not sure about repeating next year with the costs or a little more there are other very good alternatives.