late on picking me up, but still in time for my ap...

late on picking me up, but still in time for my appointment. Called to get aride back, and the phone rang for over 10 minutes with no answer, Once i got home tried to call to complain, and once again no answer. Called the place that pays fro my ride and they took care of the complaint, but, i have been told this has been going on fro along time from a friend of mine who has been using them for over a year. She says they never pick her up to take her home.