Chelsea Leah

Review of Springhill Suites by Marriott ...

HORRIBLE MANAGEMENT! The level of unprofessionali...

HORRIBLE MANAGEMENT! The level of unprofessionalism and disrespectfulness I received at this hotel is something I have never even heard of before. I have done a lot of traveling in the past and this experience was by FAR the worst I have encountered. Upon my arrival, an older woman was working the reception desk and was quite unpleasant right off the bat. She didn t even greet me, just asked me to hold on. There was some issue with my reservation and come to find out they had actually overbooked the hotel that evening. I asked to speak with a manager, and he was equally unpleasant. This manager named Brian was downright rude, disrespectful, unprofessional, and egocentric. He immediately started arguing me with about the room rate and didn t even offer any options or solutions. During Brian s ridiculous power trip, he even dared to scold my young child for looking around their snack area. My son literally wasn t even touching anything! I asked Brian not to speak to my child that way, and he immediately dismissed me and said I had to leave and they would not allow me to stay there. When I asked to speak with his supervisor, he said no. I am disabled and had just driven 6 hours that day and was appalled at the level of harassment I had just experienced. I even mentioned this to Brian and he stated something to the effect of, you don t look disabled. I ended up calling the police who came and spoke with me. The police officer talked with Brian the manager and he was even belligerent and argumentative with the police officer! The officer said to his face how unprofessional he was acting and that it was very poor management to treat a guest like that. Ultimately, the hotel is private property so the police officer said there was nothing he could do and to try and find another hotel that was nicer than this one, but he was going to write up a report noting this managers behavior. I d stay FAR AWAY from this hotel after this atrocious harassing experience. Think twice before booking at this place.