Besides the obvious, the website is a nightmare an...

Besides the obvious, the website is a nightmare and after their switch to digital meters I saw a dramatic spike in utilities costs. Also the fact that as much as $60 of the bill are comprised of fees alone -not even utilities- including some used to cover Duke Energy's fine for their coal ash spill is deplorable. And for all the money they're making they still can't afford a transaction fee. Good people work here, that much I know, but the people running the show don't seem to have the Public's interest in mind.