I am in day 2 of a 5 day stay to celebrate our 7 y...

I am in day 2 of a 5 day stay to celebrate our 7 year anniversary and something is off. Normally I have wonderful W experiences and I am not one to complain but this experience is subpar at best. Actually awful.

First, we check in and we are given a room that we later find out is for a person with disabilities. The bed was maybe a 30-40 cm off the floor and the bathroom was one big shower (as the shower had no doors or anything to contain the water). Our bathroom is one big mess of water. We were too busy or jet lagged to complain.

The next day we asked to be moved (this is when we found out it was a room for a person with disabilities - not sure why they gave it to us in the first place). The only room they offered did give a nice view of L'Opera but it is two singles. How romantic!

The room comes with an iron (for pressing clothes) that is so old that it doesn't have steam. I called and they told me that another guest has the iron with steam and they could bring it to my room.

I am off to speak to a manager. But I should not have to. At any other W these issues would not happen. Have not happen.

Sorry W - this trip is a mess.