We are in the process of completing our third proj...

We are in the process of completing our third project with Forrester this year. On two of the projects one of our suppliers, actually the same one on both jobs, experienced some quality issues. Things happen on construction jobs. In both instances the Forrester personnel involved rolled up their sleeves and started to help resolve the issues and minimize the impact to the owner and to the project and to all involved. Instead of "ole-ing" the problem as some GC's might do Forrester actively sought work arounds and interfaced directly with all parties involved to minimize any communication gaps. The net result was all projects were completed without further disruptions and no schedule impacts. The financial impact to us was just the direct costs involved and no markups by Forrester. To us this is how all GC's should conduct their business.
We are actively pursuing new work with Forrester and are hopeful we will be successful bidders on future projects.