Fen Magdalera

Review of Shangri-la's Edsa Plaza Hotel

Shangri-La Hotels in the Philippines have the grea...

Shangri-La Hotels in the Philippines have the greatest staff. The EDSA hotel is well-maintained and very clean. The beds and pillows are extremely comfortable; you can barely hear that the air-con is working.

I had issues with in-room dining delay (probably because the hotel was full and busy).

It would have been helpful if the front office reminded us that we should surrender the complimentary parking stub and have our parking slip validated before getting our car from parking. All their posted messages on the wall said something like "PAY for the parking ticket at the cashier at the lower lobby"; it didn't say anything about also going to the cashier even if your parking is for free. Anyway, it must have also been my fault for not asking.

Generally, I love Shangri-la Hotels. It's just that this stay is not the best one in my Shangri-La experience.