Eve Stoll

Review of The Grand Amsterdam Sofitel De...

Very nice historic hotel. Stayed there for 5 days ...

Very nice historic hotel. Stayed there for 5 days (canal view room with kingsize bed). Incredibly helpful and friendly staff. Great central location. In the rooms mix of top modern bathroom and TV, etc. but carpets and furniture already quite a bit worn and clearly under 5 star level (carpet should be cleaned urgently and stains to be removed). Housekeeping also not very top - e.g. turn down service with 5 days stay 2 times only for 1 person instead of for two (?) and the other days not at all, although we only after 20 o'clock came back. Very large spot with pigeon droppings on the window already on the first day, was not removed until the departure. Breakfast was ok but overpriced for the selection. A lot of staff at breakfast but totally uncoordinated and inattentive, even if very few guests are there. It takes a long time until somebody picks up the drink order and brings it. Since you have breakfast until the coffee finally comes. Reception and concierge once good! Spa quite small but ok, no real jacuzzi (only corner of pool with a bit of whirling and too cold). No changing facilities, you have to walk with wet swimwear back to your room. Overall, we liked it very well - renovate and better coordinate staff at breakfast, then it would be 5 stars .....