We went to HRMC for a simple lab test. We were giv...

We went to HRMC for a simple lab test. We were given vague directions to locate the lab by the security officer when we walked in, and we traveled the length of the hospital searching for signage of ANY kind that would direct us to the lab, but ended up in the ER. A nurse there redirected us and we found the lab check in desk, were checked in and asked to wait. 20 minutes later, I poked my head over the empty registration desk to see if anyone actually inhabited the area. A passing employee said someone would be "right with you" - then we stood there another 10 minutes before the registration desk employee returned from wherever she had been. She checked us in icily, and directed us to a second waiting area, where another 20 minutes of our lives were lost. HRMC could use two things (at least) to improve their outpatient lab sevices: signage or floor diagrams throughout and customer service training for ALL patient-facing positions.