Jessica Mandel

Review of UMC El Paso

I would like to share my experience about the day ...

I would like to share my experience about the day I gave birth in this hospital. My water broke on Monday by midday, unfortunately I wasn t able to deliver naturally because I got terrible leg cramps with every contraction, although I tried for 16 hours. I lasted like this for 28 hours since my water broke so by the time that I was transferred to the hospital I was in terrible pain, sleepless and unable to move. My husband and family stayed by my side during this whole time. We were received in the second floor where I was mistreated by the person there at the time, she even grabbed me rudely by the face and tried to make me stop screaming. I never imagined that this was just the beginning. The nurse, named EMMA (I don t remember the last name, but started with an S and spoke Spanish) was one of the most unprofessional people I ve met in my life. I was crying and unable to move, I was shaking and freezing and refused to give me a blanket, she didn t even help me sit on the bed, she was rude to my family, kicked my husband out of the room and kept on mocking our pain. Then the second part of the nightmare started: a group of resident doctors arrived, headed by JANICE VIVALDI and LISA E. MOORE. I don t even know where to start with these group, but long story short, they lied about my stage of dilation (said I was on 9 1/2), told me that they could see my baby s head (when someone else that checked me before told me he wasn t in the middle of the cervix.) I was so exhausted from the pain and crying, when I heard they said that I was just lazy and didn t want to push, I was begging for an epidural. My husband was so desperate that he requested to speak to someone else, and Janice Vivaldi told him that she was the person to speak with, obviously my husband refused. With a complete lack of empathy had the guts to say that in Puerto Rico, where she came from, epidurals didn t even exist. We had already considered the possibility of going to another hospital. Then God had mercy of me, and their shift was over. Completely different story when the night shift arrived, they even asked who said that my dilation was 9 1/2, I still was on 8. Thanks to Dr Randle Umeh, and the other doctors and nurses for making a different end of story.

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