Jennifer Bennett

Review of Palmdale Regional Medical Cent...

After waiting 6 hours in the waiting room, we were...

After waiting 6 hours in the waiting room, we were finally taken to a room and had sat in the room for an hour with no contact from anyone. I stuck my head out to the nurse standing at her station and asked if we could just get a print out of the results from the tests they took while we were in the waiting room (ultrasound and urinalysis) she blankly stared into her computer and said "I'll see what I can do." We decided to leave because it was apparent that the customer service was not a top priority and the nursing staff on the clock was not interested in helping. I understand it's a tough job, but with the amount of people there, there was little to no urgency in the halls. I'll avoid this medical center as much as possible. Two nurses were swabbing flu patients in the waiting room and when someone asked them how long the wait was, one replied, "20-24 hours, go somewhere else."