This is the worst service ever! On July 11th, my m...

This is the worst service ever! On July 11th, my mother-in-law called at 4:40pm on behalf of her brother, who suffered a stroke, to be picked up from his doctor appointment. She spoke with Grace who led her to believe that a ride would be on the way within the hour and she would receive a call 20 minutes prior to being picked up. After an hour, she called back and was told that the driver was running behind and should be there in 20 minutes. She called back a third time and requested to speak with a supervisor and Grace told her that she would speak with the supervisor herself. Finally, at 7:20, almost THREE HOURS after her initial call, the driver showed up. He told my mother-in-law that he just received the call and came right away.

To have a stroke victim waiting for as long as he did is unacceptable and atrocious. I do not recommend Provide A Ride to anyone unless you have a whole day to do nothing and enjoy subpar customer service.