james richie

Review of Hotel on Rivington

This hotel has seen better days. It needs a touch ...

This hotel has seen better days. It needs a touch up. Nice design but its tired now. The staff is nice but not very professional. They try but they miss the mark when it comes to what you would expect from a boutique hotel especially one in this area. The bellhops were nice but looked like the maitnece staff due to the black pants and golf shirts. The cafe medi restaurant staff again was nice but really dont have a clue when it comes to customer service. They used a bottle opener on their personal keys to open my beer at the bar. The curtains in my room looked like the original curtains from when the opened in 2005 but have yet to be cleaned. I really liked the concept of the hotel but it needs a good scrub down and touch up along with some training for the staff from a professional hotelier. If they take a few steps to get back on track I would give them 5 stars. Maybe it's time to get a new manager. It's obvious the current one doesn't walk the property or pay attention to details. So because of this I will only give 3 stars.