Nicole Duarte Review of Honda of Serramonte
Don't bother trying to buy a car with them, especi...
Don't bother trying to buy a car with them, especially online, because you have zero guarantee of getting that car and will be wasting your time. I had been trying to purchase a car with them and was told that they only allowed people to see vehicles by appointment. I scheduled the closest appointment, and made one the day it was supposed to come in and someone bought it right from under me, even though I had shown my interest and pre-applied for financing and such. They have no sense of dependability when it comes to purchasing, especially when it comes to appointments only. And to add insult to injury, their customer service was next to subpar. Especially when you ask for more pictures of the vehicle. It's like pulling teeth, and in the end, you won't get it anyways. So thanks for nothing but getting my hopes up...
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