Needed to use the emergency room in Menomonee Fall...

Needed to use the emergency room in Menomonee Falls Dec 27th 2019 at 6:30 pm was 12:30 am befour my 86 year old mother ever saw a Doctor. We were forgotten by the nursing staff and brought my concerns to the 4 nurse's talking at the desk, suddenly a nurse came in the room to draw blood. (She was angry, rude and a bit ruff ) There was a shift change and the next staff was amazing. We saw the doctor briefly had a CT scan, checked her urine and left with antibiotics at 3:15 am. They think she passed a kidney stone. All we needed after the initial check in was someone to occasionally ask if we were OK and not be ignored for hours. Maybe if this 86 year old woman was bleeding on the outside instead of the inside she would have gotten more attention. We have both been with this hospital for years and this was my first disappointing experience.