Julie Kaelin

Review of Edencrest

Horrible, horrible service. They literally left us...

Horrible, horrible service. They literally left us stranded. Water sprinklers stopped working, and they would not send anyone to repair them. Just said get out. We had been drinking all day and they could care less. They just kept repeating that we had to get out. This made us really upset because we had no idea where we could go - all hotels accepting pets were sold out!! We thought we would have to sleep in our cars in the rain. It was horrible. As you might imagine it isn t easy to find another place to stay on a Friday night in Gatlinburg in the Fall. Additionally, they said they were going to call us back so we thought we were waiting to hear whether or not they were truly kicking us out due to the sprinklers not working, and the next thing we know there s police at the door saying they had told them we refused to leave!!!! They finally found a place for us after being pressured to do so (perhaps by the police, who felt very sorry for us), but the place they sent us was disgusting. They also promised us a full refund and then refused to honor it. We are in the process of filing complaints now. Truly the worst vacation experience I have EVER had. I am sure they will write a snarky reply but having dealt with them myself now, I promise you their responses are bologna.