Geo Diaz

Review of Direct Auto Insurance

I was rear ended by one of their policy holders an...

I was rear ended by one of their policy holders and have yet to hear from them. Day one it took five hours to reach someone and when I finally did I was assigned Jeanette Santana as my claim agent and it's been dismal this whole time. She has an attitude, terrible service, and she has no idea what she's doing. I had to file a claim under my own policy just to get my car repaired. She claims that she's not able to reach out to the policy holder. However, my insurance was able to reach them on the first time.

In addition, I was just informed by a former member of My Direct Auto, they will delay your claims and refuse to pay by stating "they can't reach the other party" and drop your claim. They practice this methodology with all their members and screw you over. They're Johnny on the spot when they want their payments but refuse to pay out to anyone if involved in an accident. I'm glad I was informed of this, Jeanette told me that the other party has 30 days to reach out and if they don't My Direct Auto will continue to investigate which will take even longer 60 days minimum per my associate.

I filed under my insurance and within two days my car is now under repair and I will be subjugating a lawsuit against My Direct Auto for my deductible. Buyer BEWARE: use a reliable insurance organization and avoid being subjected to their lunacy tactics. You will get what you pay for and you will lose.