I didn't stay at this hotel. Incidentally I asked ...

I didn't stay at this hotel. Incidentally I asked to be linked to a department but the department I was aiming at did not pick up after calling 2x.

Okay, I try to ask for the personal cellphone number of the person from the JW Marriot operator on July 18 2018 at 3:30 p.m., and it is not ethical enough.
Then I want to leave a cellphone number and ask to leave a message, the reason is: "Sorry ma'am, we can't help leaving a message because I don't know the name and the department addressed and don't recognize it".
I have given the name and the designated department but the madi operator replied that he did not know the department and did not recognize it.

Hi Manager, I think your operator needs a good "MANNERS AND HOSPITALITY" training. Your class hotel but the operator service is unfriendly and unhelpful.

Thanks