I made my appointment with Candace and she followe...

I made my appointment with Candace and she followed up as promised with an email reminder of it ahead of time. My work was an oil change and the brake fluid recall so I got there early and chose to wait and have some coffee. It also gave me a chance to meet and swap stories with a couple other bikers. After what was a reasonable time Candace took the time to call me on my cell phone and let me know the work was completed. I should also say that Mark arrived for work and saw me sitting outside in the cold. He Asked me if I'd like to come in where it was warm. I accepted and he was most gracious. Later he was the service writer who logged me in and arranged for the details needed. While my bike is pretty clean he also asked me if I had the time he would have my bike washed and dried for me upon completion of the work. I told him it was pretty clean and he politely said they could reach some of the tough to reach parts and would be glad to do so. I thanked him and told him to turn the guys loose. Later after paying the bill I was glad I let him do so as I could tell they had gotten into some of the hidey holes for road dirt and oil etc. Nice job by all Bob Ellsworth