Horrid! I can t even describe our disappointment! ...

Horrid! I can t even describe our disappointment! We traveled all day from Oregon and had a King Deluxe room booked for 4 nights. We had read about the views and service. We have been planning this stay for months. Well, here is our room and here is our view. The beds are double beds, it is not a deluxe room and our view is a wall. Can t even see the sky. Manager said, Sorry, they re all booked up- even when we showed them the reservation. I am beyon disappointed and have never had this type of experience at a Hyatt.