My furnace and AC were about 27 years old, so it w...

My furnace and AC were about 27 years old, so it was time to get them replaced. I got estimates from several places, and even though Pronto was not the lowest bid, I decided to go with them. Ultimately, it was the little things that helped me choose. Pronto's salesman showed up exactly at the scheduled time and he provided me with the most detailed estimate that explained exactly what I would be getting and the exact work that would be done. Since some of the other company's that I received estimates from carried other brand's, I did a ton of research and had lots of follow up questions to the salesmen over a two week time period. I was impressed that Pronto was always responsive in a timely matter. At times, I felt the Pronto salesman did get a little pushy and bashed his competition a little (which is a bit of a put-off), but overall was always polite and responsive and any negatives I experienced were very minor.

When the installers came, they were prompt, polite, and worked very hard. It took maybe 3/4 of a day to have the systems installed, and I don't think I ever heard any small talk or idle chit-chat from the guys. Just hard work. I was pretty impressed.

Now that I've had the system installed for a few weeks, I've had it going on some humid and hot 90+ degree days. Everything has been working great! I haven't yet seen any utility bills to see what kind of operating savings I'll get, but considering my previous systems were so old and not efficient, I'm confident I'll see those savings.

Also, one final thing, Pronto filled out all the rebate forms for me and sent them to me to sign with pre-addressed and already stamped envelopes. All I had to do was fill in my utility company account numbers, sign the forms, and then throw them in the mail. Super easy!

I would use Pronto again and recommend them.