I have been a customer here for many years since i...

I have been a customer here for many years since it first came to Huntington and was a customer when it was in Syosset before that. I own a business and for the past 7 or 8 years I buy on average 2 new vehicles each year. I currently own almost 20 Fords in total. In 2016, I purchased a new F150 that almost cost me $65,000. It has been nothing but a nightmare. So far, an AC compressor has been changed, keyless entry malfunction that would not allow me to unlock the vehicle to gain entry, 4x4 did not work from day one and had to be brought back twice to be fixed correctly, sunroof shade rail gets loose and rattles very loudly which has been fixed twice and once again two days after repair it rattles again, returned for two recalls, radio/GPS/phone system periodically stops working and had to be looked at three different occasions, passenger seat headrest supports in seat became loose and rattled, knocking sounds under front drive of truck, vibrations through accelerator during overtaking acceleration (only stated recently and I'm told this is normal!!!!!) . This truck is only 2 years old with 30,000 miles. These issues have been happening since I bought it new two years ago. Twice they took the truck and both times they left me with no vehicle for 3 weeks each time. I need a vehicle every day for work and multiple meetings. It costs me over $100 each day to travel by local transportation and taxi's. Not once did they offer a loaner and I was denied when I asked because it was not considered their luxury brand. At $65,000 and the fact that I buy new vehicles almost every year for the past 7 years or so, I would have though they would accommodate me better. If I can't get good service I can't imagine how bad it is for someone that just buys a personal vehicle once in a while.

Horrible