Dee Spence

Review of Planet Fitness

My dad and I went in for info to sign up. The youn...

My dad and I went in for info to sign up. The young man at the desk started to tell us about the no contract, no commitment package we asked about. He seemed a flustered but we were patient. He told us the monthly fee and pro rated the amount since we decided to sign up.
At no point were we told about an annual fee, even after asking a bunch of questions.
Well a few days ago a I noticed a fee I didn't know about had been deducted by Planet fitness. When I immediately called this is when I was told about the yearly fee and it's not refundable. I was also going to cancel because the knee injury I have was getting worse so I was barely able to go to the gym.
Had I known about this fee I could hung

cancelled way before , plus the new year hasn't even started yet. I don't appreciate feeling ambushed and not knowing all the facts to make an informed decision. Cancelling membership and will not be going to any Planet fitness ever again