I have owned Apple products for almost 10 Years no...

I have owned Apple products for almost 10 Years now, and I have noticed a steady decline in customer care.

My Macbook Pro(2014 Model) that at the time was $3000+ and with Apple Care, recently the battery started to bulge. My apple care expired this Year, and I never used it. The issue is, I reached out to Apple Support regarding this issue, and they stated to go to a local apple store to diagnose. I did, and even after informing them of the expired Apple Care, they are still charging me $300 to replace a defective battery that will damage my $3000 macbook pro if not repaired.

This company makes billions in profits, and cannot part with a few hundred dollars to appease the dedicated customers of their products! I feel they care more about their share holders, and pocket books, rather than the customers that buy their products and create their profits!

I can see a shift in the market, where consumers will move away from arrogant companies, that think they are immune to competition based on a loyal fan base!