A place for well-informed buyers only! We needed ...

A place for well-informed buyers only! We needed carpet for our new home and went to Home Carpet One based on prior reviews and purchased in August of 2015. Although we made it clear we had a 94 lbs dog, and 2 toddlers, we were advised and purchased a high-end wool carpet which would "last a lifetime." Unfortunately, this carpet stains when ANYTHING touches it, and can't be cleaned with anything other than water (or will stain further). In fact, a professional carpet cleaning service cleaned our carpet last month (in hopes of trying to get some of the stains up) but informed us that they are not permitted to use any cleaning solutions or stain removers on wool carpets because they all stain. Additionally, the wear pattern of this carpet seems quite excessive given that it has only been in place for 8-9 months. After doing some online investigation (and reading some of the FAQs on the Carpet One site), wool carpet was the absolutely worst carpet choice. Carpet One states on their own site that wool carpets have no wear or stain warranties. So why would they advise this purchase knowing our family needs. Given the cost associated with this purchase, I can only assume they were more interested in the sale, then making an informed recommendation that would best suit our needs, or the service after the sale. I have attempted to contact Home Carpet One to get guidance on options (perhaps there is an actual manufacturer defect in our carpet), but have yet to get a response. I would avoid this store unless you have extensive knowledge in exactly what you want/need, but don't count on knowledgeable recommendations that reflect your true needs or prompt service after the sale.

***UPDATE***: A repair person from Home Carpet One came to the house and confirmed that there were no manufacturer issues with the carpet, and advised us that all carpets will show stains. Also confirmed that Dyson vacuum use would void any warranty for this carpet. So the worlds most popular and effective vacuum can't be used in our home without voiding the warranty on our carpet. Again, in my opinion, we were guided to purchase the wrong carpet type for our needs.