Pamela Slayden

Review of ANDREW CHEVROLET

Received letter from GM March 2015 informing me of...

Received letter from GM March 2015 informing me of cracked or fractured wave plate affecting transmission. First, on June 2, 2014 I took my 2009 Malibu LTZ into Andrew, because my transmission forward gears would not shift automatically to the next highest gear. And the reverse gear would not engage. I paid Andrew $130.47 to diagnose the problem. Andrew Chevrolet diagnosed wave plate damage and recommended replacing transmission at a cost of $3600. I believe this $130.47 should have been reimbursed also. It was not! All of my service receipts relating to the transmission met the criteria for full reimbursement per the letter from GM. Second, I attempted to cash the reimbursement check issued by Andrew Chevrolet and found that it was fraudulent. The check number did not match what had been put into the system. Called the dealership while at the bank to resolve the problem and was given the run around. Put on hold and transferred to employees with no knowledge or a clue about what to do. Employees passing the buck and no one trying to help. I returned to the dealership extremely frustrated after wasting the majority of the morning trying to resolve the check issue at two different PNC bank branches that Andrew uses. The sales manager on duty, (Leon) replaced the fraudulent check with a hand written check from the used car sales account. His compensation for my frustration and inconvenience was two $10 gas cards for 2-3 hours of my time unnecessarily wasted as a result of Andrew's questionable accounting practices. Finally, I am a teacher and the weekend is the only time I have to conduct business and run errands. I am one of Andrew Chevrolet's small customers, but small individual customer satisfaction should matter too.