Kate Poirier

Review of Springhill Suites by Marriott ...

I really wanted to love this hotel because of its ...

I really wanted to love this hotel because of its proximity to Sesame Place, but I did not. There was food left from the last guest in the fridge of our room when we arrived. Bare minimum cleanings each day which included not replacing dirty glasses and towels with new ones. We even put the towels in a nice pile in the shower so they knew to change them, but they were not. I don t think the bathroom was cleaned during our 3 day stay. Also, the pool was shut down for the entire stay. Frustrating when you have 3 little ones that want to go for a quick swim! Now I know that part may have been out of their hands, however, hotel employees had no answers. Literally, I asked if the pool was working yet and the front desk person responded with I don t know, I haven t asked yet