Brandi Zaccardi

Review of Jordan Marsh

Our experience with Jordan's has been great! We bo...

Our experience with Jordan's has been great! We bought a mattress last September, slept on it for about 4 months and noticed that the mattress was settling more than normal (meaning, fairly substantial dips in the mattress where we laid). We know mattresses do settle, but this one settled a little too much. We notified Jordan's, and they were VERY quick to send somebody out for a warranty inspection, and within 2 days, they had approved us for an even exchange. We picked out a new mattress, the customer service was great, they delivered it within 2 days, and so far, we love it!

Even though we had an issue with the product, the company stood by it and did everything a reasonable customer would expect them to do. They responded promptly, completed the process quickly, and we're now sleeping on a mattress we are very happy with. I'd shop at Jordan's again, and would definitely recommend them to friends and family.