A package from Zara should have arrived on Friday ...

A package from Zara should have arrived on Friday and I did not leave the house all day because due to personal circumstances I cannot move from home. At about 7.30 pm on Friday he tells me that there is an incident and I call Zara and they tell me that the transport company has not been able to deliver because it was not at home, LIE! I CAN NOT MOVE.
Today, Monday, the carrier has not deigned to update the page and I still have an incidence and I do not know if they will deliver it to me today or when. NEFASTO SERVICE IN HUESCA. I think I will avoid home delivery so that this company does not touch me, I will send my packages to the store or to SEUR, which here in Huesca work much better.