Carolina Aragon

Review of UMC El Paso

The service was great as far as doctors and nurses...

The service was great as far as doctors and nurses go I cannot complain. But unfortunately when I left the Er I was not given my prescriptions. I realized it when I was driving home I was only given my discharge paperwork. So I called back and the person who answered was extremely rude not even paying attention to what I was needing because she was to busy talking to someone else on the phone, end of story I spoke to three different people and nobody was able to help me. The next day which is today I called to follow up on how I can obtain the prescription since it was not given to me in the first place and the person who I was transferred to has the nerve to say if your I m so much pain then come back in which is extremely upsetting. Why should I have to go in their sit for hours and pay again over your facilities mistakes this is pathetic so at the end of the day I m still missing a medicine because none of the doctors that originally saw me are their so it s ok for me to be in pain and nobody take responsibility, customer service sucks here and I can assure nobody will even take the time to follow up on this complain to get it straighten out but I m sure their bill will remain the same for their horrible service.