The Service Department has no care for customer sa...

The Service Department has no care for customer satisfaction. We were there around 12:00 for an oil change and we were told that it would take about 45 minutes to an hour. at 2:00 (2 hours later) we checked back in with the service rep to see when it would be ready. They told us 45 minutes. 3 hours after we dropped off we got the vehicle back. It better have been some pretty good oil! We watched multiple people drop off and pick up during the time we were there so I'm fairly certain that they just forgot about our vehicle. No apology was given about the wait and they actually gave us the wrong keys at the end. had to go back to the service rep and ask for the correct keys. They couldn't even tell us where the vehicle was parked at the end so we wandered the lot for a good 5 minutes looking for the vehicle.

Plain and Simple: The worst customer service of any Vehicle Distributor I have ever experienced. I would never recommend anyone to ever go to Lupient Chevrolet for any reason. All experiences I have had with this dealership have been terrible.

Hopefully whoever reads these surveys conveys this information. I have tried calling into the service department multiple times and have never had anyone pick up the phone. Left Voicemails and have never received a response.

This dealership is very convenient for me to go to and I would love to give them business. However, they way they handle customer service is so poor that I will need to find another dealership unless they can figure it out.