Isaac Simpson

Review of Ritz Carlton Dallas

When we arrived, my fiance found blood on a bathro...

When we arrived, my fiance found blood on a bathrobe that she put on. Really disgusting. We made the concierge aware of this and they replaced the robe but that was it!! At a normal hotel maybe that's fine, but this is the Ritz! Was really expecting a lot more in terms of service. There were also a few other problems like broken drier and weird stuff with the keys where there's different keys for different parts of the building. Highlights were really great pool and gym area and food, cool decor in the ballrooms where we were for a wedding, but other than that it's pretty unimpressive. Concierge gave us a super bad food recommendation for nearby Mexican. It seems to be failing a bit on the most important aspect, service, and really is not anywhere close to worth the price. You can essentially get this level of luxury and service at many many other hotels, though maybe not quite as nice of a pool.