After a 23 hour journey, we arrived to a disgruntl...

After a 23 hour journey, we arrived to a disgruntled front desk. Pretty average customer service, no real interest in making guests feeel like... guests. No explanation as to what they were charging to our credit card and no receipt to show for it.

Accommodation was clean & tidy. The views were amazing from the room (level 19 facing Times Square).

All in all if the staff stepped up their game this place would be a 4.5 - 5 star venue.