Joseph Aquilina

Review of Wills Chevrolet Buick GMC

Took my truck in for an oil change and tire swap. ...

Took my truck in for an oil change and tire swap. Made an appointment for the service. Got there and was told "it will be hours". Questioned why and was told it was because they were running behind from the morning and had no bay available. This is a poor excuse...they should be managing their technicians and bays better as to be able to accommodate their appointments. Otherwise, why take appointments? In the end, I was done in an hour and forty five minutes, but only after getting extremely frustrated and complaining about the fact that it should not take "hours" for an oil change.