Alex Kile

Review of The ART, a Hotel

POOR CUSTOMER SERVICE!!!

POOR CUSTOMER SERVICE!!!
I just completed a three night stay at this hotel. I Would HIGHLY RECOMMEND STAYING ANYWHERE BUT HERE. The hotel is nice, however I was incorrectly charged for valet parking when I did not have a vehicle on site. The problems with this hotel is extremely poor customer service. I had to call 4 separate times and speak with multiple managers. I kept getting sent to different departments only to be told my bank was the issue. I spoke with my bank and they had no details the hotel had claimed. I finally had to call my bank and three way to the hotel in order to get proper communication on refunded the charges. This was an extreme waste of time. Between calling the hotel multiple times and my bank I wasted close to TWO HOURS over a charge that was incorrect to begin with. Don t waste your time here. Clearly their organization is sub par. Aaron was the manager I spoke with and was unfriendly and rude when speaking with my bank. I was highly disappointed overall.