Terrible communication, unorganized, always waitin...

Terrible communication, unorganized, always waiting weeks for a simple maintenance request to be fulfilled, which was never even resolved (broken dishwasher for more than 4 months up until we moved out) Had several different people contact us several times within a month span asking for a forwarding address, just to realize 45 days later that it never arrived in the mail and now we are being charged the fee to re-issue it? Received some unprofessional texts that came across in an aggressive manner because they can't understand why we would be upset over a fee that was completely out of our control. Also received texts promising they would update us regarding the disposition and when it was sent in the mail, and they never did. I had to follow up every time and when I asked for our refund amount to be disclosed over email, they told me they didn't have access to that information, but then the next day someone sent it to me.. so they're all over the place. On top of that, you basically have zero chance of disputing any charges made regarding the condition of the place, because they pretty much charge what they want and leave a 3 word explanation for what the money went towards. So if we are going to have to just deal with the amount we are given, at least take some accountability with losing our check or figure out what happened with the mail carrier you used, because you failed to follow through with any your other promises. I will never contract with a place that is managed by RESE for several frustrating reasons, and I was nothing but a good, rule abiding tenant when I was there.

In response to the message left from RESE on my review, since I guess we can't reply?

1) I think I spent maybe 10 minutes looking over your reviews and didn't even get through a quarter of them to realize I had already read enough to know that the same reoccurring issues seem to be a problem. I recall one person even mentioning that if there are honestly this many poor reviews being left regarding the same issues, than clearly something isn't working and/or is a poor business practice. So rather than sit and explain how you guys rely on all these other vendors/systems to divert the attention away from RESE and why it's never your fault. How about figure out a solution with your "vendors" and provide your tenants with an explanation of what happened. If you don't know what happened, than be sympathetic/understanding and offer to take care of it, rather than put it on us as if we had all the control. You guys constantly emphasize the fact that most things are out of your control, but than when it's out of the tenants control, its our problem, never yours. I work for a company that deals with people's paychecks, and when there are errors made on the employee side, we don't tell the employee to deal with it then pay a fee. We let them know it was due to their mistake but still take care of the fees to make sure they get a new paycheck, even if it wasn't our fault, because that is called good business practice.

2) We went without a functional dishwasher for months, even after we made several maintenance requests and only had one person come by to basically tell us the problem, but then tell us that the part might not be covered by the owner or property manager? He assures us he will find out, but then we never hear anything again. We submit another request and nothing ever happened. Again, I don't know what processes are in place when it comes to having appliances fixed, but clearly it can't be a great process, because it was never dealt with even when we didn't break it.

3) I could go on and on about the way RESE, not another vendor, communicated with us, but I think my first review clearly explained that. Also, we had to wait more than 2 weeks to here back from your "decisions committee" regarding our case to appeal the fee, just to be told we still have to pay a fee. Yet again, we are asked to spend all this time to put together a case we should have ever had to do, for pretty much the exact same result. Go figure.