Braddie Broder

Review of Conrad Electronic SE

There is a reason why people prefer to shop online...

There is a reason why people prefer to shop online. This store is a perfect example of a retail store that didn't evolve with the time (like many Germany businesses). I went to return a product today as well as buy new items. There was 1 person working both the customer service desk and the cash register. She was very unfriendly, but I can imagine that's because of the high workload she is under. They have many cash registers, but there was only one open.

Getting capacitors and cables was also another mess because of course also here they had one person working whilst there were many people waiting in line. I have nothing bad to say about the employee, he was knowledgeable and friendly. I don't understand why there isn't a vending machine for small items such as capacitors/switches and cables so that the employees can actually focus on helping the customers. It doesn't make sense to be waiting 20 minutes to get a couple capacitors and another 15 minutes to pay for it.

Whoever is managing this store should really reevaluate themselves because they're doing a terrible job at it and there is absolutely no way so few staff can actually manage a store like this. How can this be a store for technology when they're so behind the times?