Stayed here with my family for my sisters birthday...

Stayed here with my family for my sisters birthday took us 2 hrs to get into a room because they messed the names to our reservation and said we didn t have any then told us to pay full price or leave the hotel. Once they found our reservation they had wrong in the system nothing was offered to rectify the system and when asked to speak to a manger or a general manger they told us we would be contacted to get the situation rectified we stayed there for 4 days nobody contacted and upon leaving we asked again we were told someone would reach out they never did. We ve stayed here many times over the years we will never return to this establishment and we have our annual job retreat here we will be finding another venue the service was awful and they room that they gave us was dirty and we had to stand and wait an extra hour after we already had to wait 2 hours to get in our room from the beginning the disrespect shown by the hotel and the management will have a everlasting impression and all the guest that came with me on this trip