Booked for afternoon tea from an Xmas present and ...

Booked for afternoon tea from an Xmas present and really looked forward to this. Unfortunately we were slightly disappointed.

Had booked months in advance. Walk ins were given a booth/ corner table with sofas and we were plonked on a table in the middle.

Service was slow and not as attentive as you would expect from this venue. Wrong champagne served followed by the wrong tea, only to be brought the right tea half hour later, which was no use.

For the expensiveness it was lacking pizzazz and the wow factor. Its not what you expect from this world renowned company.