When we booked, we were guaranteed a 2 queen bed r...

When we booked, we were guaranteed a 2 queen bed room. We had large groups for people with disabilities. When we called a week before they told us that they had switched our reservation to a king bed. We asked if we could get back into a double queen. They told us no, but we could get a cot and noted it on our reservation. Called the day of to make sure we had a cot and they said that they didnt have anymore and didnt see the note in our reservations.
We had a block of rooms under one reservation and charged to one card for our organization. We checked in and they asked us for our personal card at check in "for incidentals" but charged the card anyways for our whole stay. When I called about the charge they said that there was no card on file, even though I had paper copies of each room saying that the deposit was made with the group credit card.
During check out, there was only one person working the desk, even though it was the Indy Mini Marathon. Took over 30 minutes to check out.
Very disappointed.