Like others have said in reviews, if you are put o...

Like others have said in reviews, if you are put on auto renew this company will take your money and use company policy as justification. I contracted this firm through my business association thinking if the association recommends them they should be good. After one year the association sent an email alert advising its members to detach from Lockton Affinity. I sent in my email at that time. I didn t hear anything back until after I had been renewed at which time I said I want my money back. It has been less than one month since the renewal date. The rep responded with once the renewal is in place it is considered mid term and no refund will be issued . In other words once they get money they hold onto it regardless. This response is the customer service mentality of a dishonest business. This is the exact response;

Tom,

A refund will not be issued as the policy renewed effective June 24th, 2018, which has already occurred. At this point the policy would be cancelled mid-term as we cannot backdate a cancellation. If you would still like to cancel the policy effective today or in the future, then I will need the previously emailed document returned to me, but be advised a refund will not be issued.

Give me a call if you have further questions.

Thank you,

Hayley Jirak
Account Manager