I been living in Alberta for 7 years. So the 213 p...

I been living in Alberta for 7 years. So the 213 pension is not a viable option. I called the pension plan office to get transfer paperwork to transfer my pension to something more economical, local and viable... so they told me to email them and I did.. so 2 weeks later I called them back to ask where the paperwork is. They told me they have a full 60 days to send it