I m very disappointed with Harrah s Resort Atlanti...

I m very disappointed with Harrah s Resort Atlantic City Casino s customer service!!! Last week, me and my husband with couple of our friends had a terrible experience at this casino. We ve booked rooms weeks before date 7/18/19, on that day, Thursday 7/18/19 we successfully have checked in online, all we had to do is to go to e-terminal to get our keys, so we took our time slowly, enjoying gambling around Harrah s. At around 3 something AM we finally decided to go sleep, we went to the e-terminal to get our keys, here we get the notice that we have to go to front desk. At the front desk they told us that they have cancelled our reserved and checked in rooms, because we came after 3AM. What a joke? Seriously? Where it says that we have to get to our rooms no later than 3AM??? It is our choice when to go to sleep, as long as we have checked in and paid for our rooms we shouldn t have such a problem! After all, casino is the place where we shouldn t be worrying about time!!! We didn t have energy for arguing with such unprofessional people at Harrah s, so we went away to another casino. We felt very disappointed...