This is a condensed review due to character limit....

This is a condensed review due to character limit.

I asked for a sheet of blank paper to write my requirements down in order to make an easy deal. I was per-qualified with two different banks. I was prepared to make a deal THAT DAY and not "think on it" and never come back. I am a serious buyer. I wrote down the four following items:

1) That I needed enough money to payoff my Tundra ($20,455)
2) Pay the TT&L for the Tacoma (roughly $2,000)
3) Ensure the 60,000 mile Toyota Tacoma recommended service had been complied with (roughly $250 *cost* for a dealer).
4) Me not spend more than $27,000

After Charlie Prahm looked over the numbers, he began to talk down to me and basically insinuate that I didn't understand math or how to calculate for a vehicle trade; I told him those were my conditions. He went back to the giant talking heads in the clear booth and came back to me several times with a better offer each time. As anyone could imagine, I was very frustrated by this point. Look dude, I just wrote down for you the EXACT deal I needed, or it isn't worth it for me to make the purchase. Period. Don't insult me with the excessive back-and-forth. Either tell me you can make the deal, or tell me you can't. I proceeded to tell Charlie that he had a deal at $27,800 if he could get the maintenance guys to comply with the 60K service (about $250-$300 cost). Charlie promptly stated, "$27,800 and the truck is AS-IS, I'm not doing any maintenance on it." I said OK, then there is no deal. At this point it was about principal and not the money. I grabbed my keys, shook his hand, and walked out. All of this occurred last Saturday, November 19th, 2016. I got a call on Monday from the internet sales manager, asking if I could come take a look at their 2013 Toyota Tacoma I had inquired about online. I informed him that I had already visited and that we were unable to make a deal due to the dealer's offer coming up $250 short of what I needed. The internet sales manager nearly fell out of his chair in disbelief. "$250 dollars! We let you walk out of here without a deal over $250 dollars!" I said, "Yes, sir." Then he asked me if I would be willing to come back and make that same deal again. And then I told him, unfortunately for him, I had already purchased a brand new 2017 Toyota Tacoma TRD-Off Road 4X4 from a more friendly dealership here in San Antonio that same Saturday evening. And guess what....they gave me exactly what I wrote down on the blank sheet of paper. EXACTLY. And better yet, without insulting my intelligence during the process. Going to the other dealer (Cavender Toyota - San Antonio) was such a nicer experience. After test driving the truck, I wrote down what I needed to make a deal, and within 10-15 minutes we shook hands. Done deal. I will NEVER do business with Toyota of Alvin...NEVER!