I've been with this company since 2015 when their ...

I've been with this company since 2015 when their lying salesperson aggravated me to no end by calling, texting and emailing on nights and weekends to get me to sign a contract that he said I could cancel at any time if I wasn't happy. Well after 6 months I asked for a rate review, which extended my contract by another 6 months because I asked them to look at why I was being charged so much. Since then I understand the salesperson is gone and so is the customer service. During the 4 almost 5 years we have been with this company I have not heard from anyone. We quit receiving paper statements. I just recently found out how to go online and get electronic statements. Contacted to ask them if I could cancel the contract and was told only in January unless I wanted to pay a $495.00 early termination fee because obviously this is an auto renew contract that they hope you just forget about and keep on paying them endlessly or pay the extra fee to cancel when you realize how sorry this company really is.