Kawai Y Review of Diplomat Resort & Spa
This is my first time giving 1 star for a hotel. N...
This is my first time giving 1 star for a hotel. Not worth time and money at all. The first room that we had were filled out hairs in bath tub which is not belonging to us.and then I went to complain in the front desk. The first lady was like, "do u want to change the room? I can do this for you. Or I can ask the house keeper to clean it for you." I was really tired being out all day. So I just asked for house keeper to come to clean it. The house keeper came, and they used hair conditioner to clean my tub !!! I am not kidding !I watched it when he was doing it . I went down and complained again. They Changed the room for me. However , the second room is also dirty. The water is filled with black stuffs . I went down and complained again. They Changed another room for room. At that time, it's already really late. I wasted hours on something I shouldn't worry in my vacation. The last room is also not clean. You can see in all my pictures. This is not a 4 stars hotel should be like. I was too tired. I gave up.
There are minor problems, coffee cups have been used, but never been replaced. Pillow is dirty with black mark. They only give out conditioner n body wash, unless u ask for shampoo? The water sink is stuck. Coffee stink on the floor. There are more. This is a bullsh*t hotel .
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